Evaluation of BT Troubleshooters

Background

BT have commissioned IVR and Volunteering England to deliver and evaluate their Troubleshooter programme from January to June 2012. This programme involves two day long events, where five teams of BT employees will come together with 5 charities who have identified a distinct challenge they are facing. The teams then generate creative and practical solutions for the charity to pursue.

Working closely with colleagues in Volunteering England (including independent consultants as part of the team) who will deliver the brokerage elements of the work, IVR will evaluate previous Troubleshooter events, coordinate an impact assessment framework and use this evidence to facilitate programme development.

Aims

To undertake an impact assessment of BT’s Troubleshooter programme and advise BT on the collection of data in the future to ensure the sustainability of the programme.

Methods

This will involve three components:

1. Evaluation: This will examine the success of previous Troubleshooter events and the current model to assess the extent to which they achieved their expected benefits for employees and charities, as well as the strengths and weaknesses of the process.
2. Impact assessment framework: This will provide evidence of impact, drawing upon IVR’s Volunteering Impact Assessment Toolkit and the Check it Out toolkit. It will also be designed to enable BT to continue impact assessment in the future.
3. Action learning: Evidence from the evaluation and impact assessment framework will be used to facilitate evidence based learning, informing short term and longer term programme development.

Outputs 

• An interim report, summarising the impact of round one;
• A workshop with BT staff to explore the implications of the findings;
• A final report summarising the evaluation findings and recommendations made, as well as collating the tools used by VE and IVR to deliver the Troubleshooter programme and impact assessment.

Contact

For more contact please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .